COME VISIT US
Getting Ready for Your Visit
To help your appointment go smoothly, please bring:
- Photo ID
- Insurance card
- List of current medications
- Any recent imaging (x-rays, etc.)
- Relevant medical records
- Completed patient forms
Insurance
We encourage all patients to have some form of health insurance, as medical care can be costly without coverage. Your specific benefits and responsibilities are determined by your insurance carrier, but our office will gladly assist with filing claims and answering coverage questions.
Insurance Card Requirement
Please bring your insurance card to every visit so we can verify your coverage. If you forget your card, you will be asked to sign a waiver, and we will file the claim once your information is provided.
Updating Insurance
If your insurance changes, please notify us as soon as possible by phone, in person, or by faxing a copy of your new card to: 804-559-9206.
Accepted Insurance Plans
We participate in many major plans, including:
- Aetna
- Anthem / Blue Cross Blue Shield of Virginia
- HealthKeepers (commercial only)
- Out-of-State BC/BS (filed through BCBS VA)
- Cigna
- Medicare Part B
- Medicare Part C (PFFS replacement plans)
- Sentara (commercial only)
- Multiplan / PHCS (Dr. Walker/Dr. Pamela Wratchford only)
- TriCare (accepting assignment)
- United Healthcare
- MedCost (formerly known as Virginia Health Network)
If you have questions about whether your plan is accepted, please call our office — we’re happy to help.
Referrals
To ensure comprehensive care, we often refer patients to specialists or diagnostic services such as x-rays, colonoscopies, or mammograms.
Many insurance plans require a referral before you receive these services. Without a referral, you may be responsible for the full cost.
Referral Policy
- Please request referrals at least 48 hours before your appointment.
- Our Referrals Department can be reached at 804-559-2916, option 4.
We will make every effort to process your referral promptly.
Payment & Fees
Our service fees follow standard medical billing practices and vary based on the type of visit, complexity, and any procedures performed.
Payment at Time of Service
Copays, coinsurance, deductibles, and any non-covered charges are due at the time of your visit.
We accept:
- Cash
- Checks
- Visa and MasterCard
Billing Statements
If you have a remaining balance, a bill will be sent to your permanent address.
You may pay:
- By mail (check)
- In person
- By phone through our Billing Department at 804-559-2916, option 5
If the patient is a minor, the account guarantor is financially responsible.
Past-Due Accounts
Accounts that remain unpaid may be referred to a collection agency.
If this occurs, you will be responsible for:
- The original balance
- Collection agency fees
- Any legal fees associated with the process
We strongly encourage patients to communicate early if they are experiencing financial difficulties. We will work with you to create a payment plan when possible — our goal is never to compromise your access to needed medical care.
Special Fees
To help keep our office running smoothly, the following fees apply:
- Returned check: $30
More than two returned checks may require future payments to be made by cash or credit card only - Late cancellation / no-show: $25
Applies if an appointment is canceled with less than 24 hours’ notice. Same-day scheduled appointments that are missed also incur this fee. - Form completion fee: $15
Applies to paperwork such as FMLA forms, disability paperwork, underwriting forms, etc.